Questions, answered
Everything customers ask us on WhatsApp, in one place. Anything else? Contact us.
Are Perfume X Market attars really alcohol-free?
Yes. Every PXM house attar is a 100% alcohol-free oil perfume. Designer and niche fragrances on the site are sprays and contain alcohol, and are labelled as such.
Are Perfume X Market attars handmade?
Yes. Every PXM house attar is hand-blended and hand-bottled in small batches at the Bahraich store, and each bottle is checked by a person before it ships. Designer and niche perfumes are sold sealed as they come from the distributor.
What is the difference between an attar and a perfume?
An attar is a concentrated oil perfume applied by roll-on, with no alcohol; it sits close to the skin and lasts through the day. A perfume or eau de parfum is an alcohol-based spray that projects further at first and fades sooner.
How long does an attar last on the skin?
Around 6 to 8 hours, longer on clothes. Apply a small amount to the wrists, neck and behind the ears; oil perfume warms with the body and opens over the first half hour.
How fast is delivery?
In Bahraich city, orders are at your door in about 15 minutes. Everywhere else in India, orders ship by courier and arrive in 3 to 6 days. You can track every order from the Track your order page.
Do you offer cash on delivery?
Yes. Cash on delivery is available across India with a ₹79 handling charge, and in Bahraich for ₹10. Offers and coupons apply to prepaid orders only.
How can I pay online?
Through Razorpay: UPI, debit and credit cards, netbanking and wallets. Payment is confirmed instantly and you receive a receipt by email.
How can I tell a page or payment is really PXM?
Our only website is perfumexmarket.in. Online payments go only through Razorpay — at checkout on this site, where the payment window shows "PXM · Perfume X Market", or by a Razorpay link sent from our WhatsApp number +91 81784 38765. Cash on delivery is paid at your door. If anyone asks you to pay another way, WhatsApp us on +91 81784 38765 before you pay.
Is PXM the same as perfumex.in?
No. PXM (Perfume X Market) is a fragrance house in Bahraich, Uttar Pradesh, and its only website is perfumexmarket.in. perfumex.in is a separate company in Ahmedabad. We are not connected with it, and orders placed there are handled by that company, not by us.
Are the designer fragrances genuine?
Yes. Designer and niche bottles are sourced from authorised distributors and sold sealed, exactly as they come from the house. They are separate from our own line, the PXM house fragrances we blend and bottle ourselves in Bahraich and sell under our own names. Each order is personally checked before it ships.
Can I return or exchange a fragrance?
Perfumes and attars are personal-care products, so for hygiene reasons we can't take them back for a change of mind. If your order arrives damaged or you receive the wrong product, tell us within 24 hours of delivery and we'll send a free replacement or a full refund; the Return and refund policy has the steps.
Do you ship outside India?
Not yet. We currently ship to every PIN code in India.
Where is the Perfume X Market store?
Adnan Complex, Nanpara Bypass Road, Bahraich, Uttar Pradesh 271801. Open 11:00 AM – 9:00 PM, all days. Call or WhatsApp +91 81784 38765.
Do you do bulk, wedding or corporate gifting?
Yes. For bulk orders, wedding favours and corporate gifting, WhatsApp the business line on +91 81784 38765.
Still stuck? WhatsApp support on +91 81784 38765.